In this article. Unlock your PIN. The TELUS Smart Hub features the latest security options, such as WPA data encryption, SPI firewall, and VPN passthrough. There are quite a few things you can do to help. It appears Telus got greedy and did not think ahead to the consequences on speed of selling so many hubs on existing towers. I will most likely be returning this product. Telus has it degraded to less than 1 MB download speed and they tell me that is acceptable. Unfortunately, within the last week or so, my speeds have -plummeted- to about 50 Kb/s down and about 500 b/s <-- yes, bytes/s, upload. I am curious to see how long it will take to get my credit on my account back from Telus. Use the GPS coordinates given on the cell tower map for convenient aiming of this antenna. Ensure LTE is activated. New trailer has a King wifi extender. Prime members enjoy Free Two-Day Shipping, Free Same-Day or One-Day Delivery to select areas, Prime Video, Prime Music, Prime Reading, and more. Started having issues with it in May, then again in August. 3. The SIM card initializes and the Smart Hub connects to TELUS 4G network. Retry accessing the web. It's not you. I finally got so fed up, I thought I would try Telus' smart hub. Troubleshoot problems with your phone battery, Get help with your ALCATEL ONETOUCH Pop 8 LTE, Get help with your Apple iPad (5th generation), Get help with your Apple iPad (6th generation), Get help with your Huawei Huawei B890 4G LTE Smart Hub, Troubleshoot: Can't make or receive phone calls, 3 steps to fix your picture & video message issues, Android Next-Gen Messaging deregistration, Troubleshoot sending or receiving text messages on a Prepaid device, Troubleshoot data on a Prepaid mobile device, Troubleshoot mobile phone problems when travelling, Change or reset your mobile voicemail password, Prevent malware, viruses and Trojans on your mobile device, Troubleshooting audio problems on Optik TV (Quebec only), TELUS Home Assistant on the Google Assistant: Known Issues, TELUS Home Assistant on the Alexa: Known Issues, FAQ: TELUS Home Assistant on the Amazon Assistant, Troubleshoot Pik TV Wi-Fi connection issues, Troubleshoot registration problems with My TELUS, Troubleshoot log in problems with My TELUS, Unlink or cancel your Mobility or Home Services account, Troubleshoot view my e.Bill error message, Payment options for overdue Mobility fees, Canât connect to your TELUS home internet: Some of my devices cannot connect, Can't connect to your TELUS home internet: All my devices cannot connect, All my devices cannot connect to the internet (Actiontec T3200M), Other factors impacting your wired internet speed, Other factors impacting your Wi-Fi internet speed, Troubleshoot Call Display on your home phone, Troubleshoot Home phone voicemail problems, No dial tone on your home phone (landline), How an unauthorized person can gain access to your long-distance service, What to do if you become a victim of toll fraud, Changing the batteries in your SmartHome Security devices. The representative on the phone told me to just cancel my service and try the other guys. Follow along with the steps and corresponding screens to complete a tutorial for the MF288 Smart Hub. It works fine during the day at about 20 MBPS but after supper, it slows down further and further, being slowest between 9 PM and 10 PM. Check our coverage maps to ensure you are covered by our network. There are no other service providers out here and Telus is very aware of this. I expect if @Dunkaroo were to travel up Radio Road, he will find that there is only the one site, containing the two Telus frequencies, and the Rogers site. Connected to Telus ZTE Smart Hub. I have been with Telus for twenty-four years and in the last 7 months the company is spiraling towards the worst I have ever had to deal with. Depending on your exact location and how you are aiming the worse of the 2 towers could be picking up now with just a minor movement of your smart hub or antenna. I called and asked why they couldn't unthrottle the hub and the service providers would pay more if the service was good.
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